Refund policy

Returns

• Customers can request a return within 7 days of receiving their order.

• To be eligible for a return, the product must be:

  • Unused and in its original packaging.

  • In the same condition as delivered.

• Products that have been used, damaged, or altered will not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

• Opened perfumes or products with broken seals.

• Items purchased on sale or discount.

• Gift cards or promotional items.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed as:

  • Store Credit (discount code for next purchase), OR

  • Cash Refund via bank transfer / EasyPaisa / JazzCash.

Exchange

• If you received a defective or wrong product, you can request an exchange instead of a refund.

• Exchanges depend on product availability.

Cash on Delivery Orders

• For COD orders, you must check the parcel at the time of delivery.

• Once accepted and paid for, only eligible returns (as mentioned above) will be processed.

• Customers are responsible for paying return shipping costs unless the product delivered was incorrect or damaged.

Contact Us

To request a return or refund, please contact us within 7 days of delivery:
📧 support@alirazaofficial3425.com
📞 +92-03264784129